Never Split the Difference
Negotiation Skills for Long-Term Care Leaders. Practical techniques from high-stakes FBI hostage negotiations, applied to the conversations you have every day.
How to earn your 7 CEU credits
Three simple steps. Your hours are credited for you.
Get the book
Buy the printed copy of Never Split the Difference by Chris Voss. Start reading as soon as it arrives.
Get the book on Amazon ↗Complete the assessment
Enroll and complete the NAB CEU assessment. Once you finish it, we credit your 6 hours for you.
Attend the live webinar
Register for the live webinar. We credit your final 1 hour after you attend.
About this program
What do you say when a team member wants a raise you can’t give? When a family member is furious? When your best employee has another job offer?
Negotiation isn’t just for contracts and boardrooms. Administrators negotiate every day, often in conversations where relationships, trust, and outcomes are all on the line. In this self-study program based on Chris Voss’s bestselling book “Never Split the Difference”, participants will learn practical techniques developed through high-stakes FBI hostage negotiations and discover how to apply them to everyday leadership.
Explore tactical empathy, mirroring, labeling, calibrated questions, and other strategies for navigating difficult conversations, uncovering what really matters to the other person, and moving conversations forward without immediately giving in, giving up, or escalating the conflict.
Course details
- Credit7 CEU hours
- Assessment6 hours
- Live webinar1 hour
- Assessment price$70
- Course dateNovember 19, 2026
- ExpirationNovember 18, 2027
- NAB approval20271118-7-A125547-DL
What you will learn
- Apply tactical empathy, mirroring, and labeling to de-escalate difficult conversations and help others feel heard without automatically agreeing with them.
- Use calibrated questions and other negotiation techniques to uncover what someone really wants and move conversations forward when the answer can’t simply be “yes.”
- Apply negotiation strategies to common long-term care leadership challenges, including compensation requests, performance conversations, team member retention, resident and family concerns, and competing organizational priorities.
Common questions
Quick answers before you start.
Do I need to buy the book?
Yes. The program is built on the printed book, which you purchase separately on Amazon. Start reading now so you are ready when the assessment opens.
When can I take the assessment?
The assessment opens on November 19, 2026. You can buy the book and read ahead before then.
How do I get all 7 credits?
Complete the assessment for 6 credit hours, then attend the live webinar for the final 1 hour. We credit both for you. You must do both to earn the full 7.
Is it approved by NAB?
Yes. NAB approval number 20271118-7-A125547-DL, valid November 19, 2026 to November 18, 2027.
Who do I contact with questions?
Email info@expressceu.com or visit our Support Center.
Ready to start?
Get the book today, then join us on the assessment and webinar dates.
Want more than one course? Get the All Access Pass
One pass includes this program’s CEU assessment and every other ExpressCEU course, plus every new course we add.
The printed book is purchased separately on Amazon.
